Warranty Registration form

The Form must be completed By The Installing Contractor Only

Warranty T's and C's

We are extremely confident in our products reliability to such an extent that we are offering Mi-Pro installation partners who correctly maintain our products.

There is no one better at looking after a Midea air source heat pump product than the company who has selected the equipment, understands the customer, and the application of the original installation.

It therefore makes perfect sense for an end user to select the original installer to achieve the best possible maintenance and life cycle cost from their initial capital purchase.

Warranty Support: If you take care of our products and something goes wrong we aim to provide excellent customer service and the simplest, fastest and most economical means of repair in the industry. 

1.0 Midea warranty provides: Replacement parts from the recorded date of equipment delivery for up to 10 years*. 

 

2.0 Warranty Includes: Guarantee against manufacturing faults and materials within the 10-year warranty period*. The replacement parts will be supplied free of charge. 

3.0 10-year warranty policy will be void if system failure is caused by: 

i) Non-Midea parts fitted. 

ii) Incorrect installation, incorrect application, inadequate or incorrectly executed commissioning. 

iii) Neglect, accidental and/or deliberate misuse, normal wear and tear. 

iv) Failure to periodically register equipment maintenance with Midea UK & Ireland. 

v) Any unauthorised alterations to original products or installation without approval from Midea UK& Ireland. 

vi) Equipment working outside of stated operating limits. 

vii) Maintenance carried out by anyone other than the original installer (unless agreed to do so with Midea UK). 

 

4.0 Warranty will only be given on products supplied under the official distribution licence of Midea UK& Ireland. 

 

5.0 Procedure 

i) We receive/customer acknowledges a Midea UK & Ireland document for replacement parts under warranty. 

ii) Replacement parts are shipped to the clients required address on an agreed date. 

iii) Faulty parts are retained by the client and if requested must be returned to Midea UK & Ireland. 

iv) Any claim made on equipment that does not have proof of periodic maintenance WILL NOT be considered. Under these circumstances, a separate parts purchase order will be required. 

vi) Midea UK & Ireland reserves the right to update/ modify this warranty and its T&Cs at any time.

* Warranty terms dependent on Mi-Pro installer status and annual qualification.

** Failure to register an installation per heat pump unit and then at least one of your maintenance visits each consecutive year will result in all warranties being void. For Mi Pro Partners this can be up to 10 years*

*10 year warranty dependant on Mi-Pro status 

Contact Us

sales@freedomhp.co.uk

Sales - 02380 274 833

Tech - 02380 179121